At Gilbert Orthodontic Laboratory, we understand that you may have several concerns and queries regarding our services. Here are some of the most frequently asked questions and their answers to help you get a better understanding of our services:

Do you provide shipping services for appliances?

Absolutely! Our services extend beyond Albuquerque, catering to clients requiring shipments elsewhere.

*Please call for shipping pricing!*

(Dr. is responsible for any requested additional overnight shipping fees)

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How often should I replace my retainer?

You should generally replace your retainer every 1-2 years or as recommended by your orthodontist to ensure effectiveness and proper fit.

Are same-day turnaround services provided?

We prioritize swift turnaround times, recognizing the urgency in receiving your dental appliances promptly. For urgent orders, we provide SAME DAY turnaround to meet your needs efficiently.

(Additional fees may apply)

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How long should I wear my retainer each day?
You should typically wear your retainer full-time for the first few months, then transition to wearing it nightly for maintenance.

Can I customize my retainer?

Certainly! Our services include customizable designs for retainers, enabling clients to tailor their orthodontic appliances to their specific preferences and requirements.

(Images or logos must be provided by Dr.)

What payment methods are accepted?

We graciously accept payments via check. Kindly ensure that checks are made payable to "C-LO" when submitting your payment. 

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How do I clean my retainer?

You can clean your retainer by gently brushing it with a soft toothbrush and mild soap or using a retainer cleaning solution.

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Where can I find your price list?

We do provide a price list upon request. Kindly reach out to our team via email or phone for prompt assistance. We look forward to serving you.

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What is our processing time?

We pride ourselves on our efficient service, with the majority of cases ready to be delivered or shipped back to our valued customers within 3-5 business days. Rest assured, your satisfaction is our priority.

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Do you offer pickup and delivery services?

Yes! We offer local pick-up and delivery within the Albuquerque Metro area.

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If you have any other questions or concerns, please do not hesitate to get in touch with us. Our team of experts will be more than happy to assist you via email, phone, or live chat!